Customer Service Survey Calls

Aren’t they annoying?
I got one last night from Wachovia asking me about my last visit at one of their branches.
As annoying as it was, at least they’re trying to improve their services, right?

I started wondering if our church should adopt something like that.
A lot of times, in meetings, we tend to assume what may be needed. But what if we asked people about their experiences?
Would it actually be useful/effective?
What kind of questions would we ask?

2 thoughts on “Customer Service Survey Calls

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